FOX APPLIANCE PARTS OF AUGUSTA
RETURN POLICY

NEW PARTS RETURN

1. All returns are subject to a minimum 20% restocking fee.
Normal stocking items will not be charged a restocking fee if
criteria listed below (items 4-8) are met. Normal stocking items
do not need prior approval for return.

2. All nonstock/special ordered parts must have prior approval before being returned.
Most of our suppliers do not allow returns. Therefore, in most
cases, nonstock or special ordered parts are not eligible for
return. We urge you to have your customer pay for these items
in advance. If you wish to know the status of a part (normal
stocking/special order) please inquire prior to placing your
order. In cases when we do allow a return on a nonstock part,
there will be a minimum 20% restocking fee. Any nonstock
part returned for credit without prior approval will be denied.

3. Requests to cancel nonstock/special ordered parts may
be denied.
In order to cancel your order for a nonstock part, we must be
able to cancel with our supplier. If the item is in transit to us we
may not be able to honor your request.

4. All returned parts must be new and unused.
Any item having been returned for credit that shows any sign
of use or installation will be rejected.

5. All returned parts must be in their original packaging.
Packaging must be in resalable condition with no writing
or markings on the packaging. Any item not meeting these criteria will be rejected for credit or assessed a minimum 20% restocking fee.

6. All returns should be made within 30 days of invoice date.
Items returned after 30 days will be subject to a minimum
20% restocking fee. Items returned after 90 days will not
be eligible for credit.

7. All returns must be accompanied by a copy of the invoice or packing slip.

8. Customers with excessive returns are subject to a restocking
fee applied to all returns.
Customers that return 10% or more of their purchases will
be charged a 20% restocking fee on all returns. The return
percentage is measured over a rolling 1 year period. This fee
will remain in effect until the percentage falls below 10% for
3 consecutive months.

9. We will take responsibility for our errors.
We believe that our staff is among the most knowledgeable
and experienced in our industry. We take great pride in our
ability to provide you with the correct part for your request.
In the event we fall short in this ability and you receive an
incorrect part due to our mistake, we will be responsible for
processing the return. Prior authorization is required.

SHIPPING DAMAGE

1. UPS Damage
In the event you receive an item that was damaged by UPS, please call Our Parts Department to report the damage.  The damage must be
Reported within 7 days of receipt.  We will file a claim with UPS.
UPS may elect to pick up the damaged item so please keep it on hand
Along with the packaging until you receive credit from us or the
Package is picked up by UPS.  We will not automatically ship a replacement instead we will issue credit to your account and you must reorder the part.

2. Freight Damage
If you receive a damaged shipment via a common carrier or truck line, you
Must file directly with the carrier.